Privacy Policy
A LEGAL DISCLAIMER
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.
PRIVACY POLICY - THE BASICS
Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
WHAT TO INCLUDE IN THE PRIVACY POLICY
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.
Returns, Refunds & Cancellations
Last updated: 01/01/2026
1. Changing your mind
You may cancel for a full refund within 24 hours of payment. This voluntary cancellation period does not limit any statutory cancellation or refund right.
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After this 24-hour period, you may request a change-of-mind return after dispatch and no later than 14 calendar days after signing for delivery, provided the kit has not been installed. This is the deadline to request a return, not a requirement for the kit to reach us within 14 days. A 20% restocking fee applies, calculated on the amount you paid for the affected goods, including applicable GST and after discounts, but excluding separately charged delivery. Freight costs are treated as follows: After the 24-hour full-refund period, delivery charges already incurred are not refundable for a change-of-mind return. You are also responsible for the reasonable actual cost of return transport, including equipment needed for collection. We will confirm the return arrangements and cost with you before booking. We will not charge the same transport cost twice.
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For a change-of-mind return, the kit must be uninstalled, complete and free from damage caused after delivery by you or anyone acting on your behalf. Contact us within the 14-day application period so we can arrange return instructions and collection. Please retain protective packaging where practical and protect the components while collection is arranged. If the kit is still in transit, contact us so we can discuss whether interception or return transport can be arranged. Otherwise, we will agree a reasonable collection date with you. These conditions do not restrict claims for faults or damage for which we are responsible.
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We do not accept change-of-mind returns after installation. These change-of-mind conditions and fees do not apply to a remedy you are entitled to for faulty goods or another failure to meet a consumer guarantee.
2. Cancelling before dispatch
For a change-of-mind cancellation received after the first 24 hours following payment but before dispatch, a 10% administration fee applies, calculated on the amount you paid for the affected goods, including applicable GST and after discounts, but excluding separately charged delivery. The 10% pre-dispatch fee and the 20% post-dispatch fee are alternatives; they are not charged together. No administration fee applies to a cancellation received within the first 24 hours following payment or where a fee cannot lawfully be charged.
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The 24-hour period means 24 consecutive hours from the first successful payment for the order; later balance payments do not restart it. Email info@avant-co.com.au or call 1300 361 800 to cancel. The time we receive your email or cancellation call determines whether you are within the period, not when we process your request. We will not dispatch the kit during this period. A full refund within this period includes all amounts paid for that order, including delivery, without an administration or payment-processing deduction. For a later pre-dispatch cancellation, delivery charges that have not been incurred will be refunded; any proposed deduction for delivery costs already incurred must be lawful, documented and disclosed before purchase.
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If we cannot supply your order as agreed and you do not accept an alternative, we will refund payments for the unfulfilled order. Any further rights available by law are preserved.
3. Faulty, damaged, incorrect or incomplete goods
Contact us if your kit arrives damaged, has missing or incorrect components, or develops a fault. We will assess the issue and provide the remedy required by law.
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For a major product failure, you can choose a refund or replacement. For a minor failure, we can generally remedy the problem within a reasonable time. If we do not, you may be entitled to arrange a repair and recover reasonable costs, or reject the goods and obtain a refund or replacement, as applicable under law. Compensation may also be available for reasonably foreseeable loss.
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Sale items and custom-made goods retain applicable consumer guarantees. We do not apply a fixed store-policy deadline to those rights.
4. How to contact us
Email info@avant-co.com.au or call 1300 361 800. Give your order number or other proof of purchase and describe the issue. Photographs of the affected components and packaging can help, where reasonably available. Original packaging is not required for a consumer-guarantee claim.
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Report visible delivery damage promptly so we can investigate. A delivery signature or delay in noticing a hidden fault does not automatically remove your rights. Do not use a component you reasonably believe is unsafe.
5. Collection and return costs
Contact us to arrange safe return or assessment of a bulky kit. For faulty goods that are large, heavy or difficult to remove, we will arrange collection or pay the necessary return transport. Reasonable return costs you have already paid will be reimbursed where a product problem is confirmed.
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We will provide the collection or return instructions; please do not send a kit to an office or correspondence address. Where possible, protect the goods from further damage while arrangements are made.
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We do not charge a restocking fee for a remedy you are entitled to under consumer law.
6. Refund method and timing
Refunds are made to the original payment method unless we agree otherwise with you. We will not substitute store credit for a refund you are entitled to without your agreement.
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Once your entitlement to a refund and the amount payable have been established, we will initiate the refund within five business days. For this purpose, business days are Monday to Friday, excluding Victorian public holidays. Any necessary assessment will be handled within a reasonable time and will not be used to delay a remedy unreasonably. Your bank or payment provider may take additional time to credit the funds. We will confirm when the refund has been initiated.
7. Warranties and support
An express warranty is additional to your consumer rights. Contact us directly for help with goods we sold you; you are not required to approach a manufacturer first.