Privacy Policy
A LEGAL DISCLAIMER
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.
PRIVACY POLICY - THE BASICS
Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.
Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.
WHAT TO INCLUDE IN THE PRIVACY POLICY
Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.
To learn more about this, check out our article “Creating a Privacy Policy”.
Privacy Policy
Last updated: 01/01/2026
Avant Living respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, place an order or use our services.
1. Who we are
This website is operated by Avant Living.
Business details:
Company name: Avant & Co Pty Ltd
ABN: 29678321474
Email: admin@avant-co.com.au
Location: Melbourne, Victoria, Australia
2. Information we collect
We may collect personal information that you provide to us directly, including:
-
Name
-
Email address
-
Phone number
-
Property address or installation location
-
Enquiry details
-
Product preferences and customisation requests
-
Order and payment-related information
-
Communication history with us
-
Photos, measurements or site information you choose to provide
We may also collect information automatically when you use our website, including:
-
IP address
-
Browser type and device information
-
Pages visited
-
Time spent on our website
-
General website usage data
-
Cookie and analytics information
3. How we collect information
We may collect personal information when you:
-
Submit a contact form
-
Request a quote
-
Place an order through our website
-
Contact us by email, phone, message or social media
-
Subscribe to updates or marketing communications
-
Provide site photos, measurements or project information
-
Use or browse our website
Our website may also use cookies, analytics tools and third-party services to help us understand website traffic, improve user experience and manage online orders.
4. Why we collect your information
We collect and use personal information to:
-
Respond to enquiries
-
Prepare quotes
-
Process orders and payments
-
Arrange delivery, site review and installation
-
Confirm product selections, finishes and customisation options
-
Communicate with you about your project
-
Provide customer support and aftercare
-
Improve our website, products and services
-
Send marketing updates where permitted
-
Meet legal, accounting, tax and business obligations
5. Sharing your information
We may share your personal information with trusted third parties where reasonably necessary for our business operations, including:
-
Website hosting and e-commerce providers
-
Payment processors
-
Delivery and installation partners
-
Contractors, suppliers or manufacturers
-
IT, marketing and analytics service providers
-
Professional advisers, such as accountants or legal advisers
-
Government, council or regulatory bodies where required by law
We do not sell your personal information.
6. Cookies and analytics
Our website may use cookies and similar technologies to:
-
Keep the website functioning properly
-
Remember user preferences
-
Understand website traffic and performance
-
Improve website content and layout
-
Support marketing and advertising activities
You can usually manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
7. Marketing communications
Our website may use cookies and similar technologies to:
-
Keep the website functioning properly
-
Remember user preferences
-
Understand website traffic and performance
-
Improve website content and layout
-
Support marketing and advertising activities
You can usually manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We may store personal information in electronic systems, cloud platforms, website databases, email systems and business records. While we take reasonable care, no online transmission or storage system can be guaranteed to be completely secure.
9. Accessing or correcting your information
You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to your request.
10. Retention of information
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, warranty, accounting, tax, legal and business record requirements.
When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
11. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. You should review the privacy policy of any third-party website you visit.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.
13. Contact us
If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact us:
Avant Living
Email: admin@avant-co.com.au
Location: Melbourne, Victoria, Australia